Please follow the simple instructions we’ve provided in the pack that we delivered with the new equipment. 3 weeks ago. My address is very simple to find so it is not a case of getting sent into the wrong post box either. This feels like a mass-send e-mail campaign / request. Security matters. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. Your experience matters. If you requested a return kit from Sprint and haven't received it or maybe even misplaced it, you can request a new one online. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. QuickStart, set up and connections. What happens if you don’t return your Virgin Media equipment? If you are leaving Virgin Media or changing your services your kit will need to be returned, and we will notify you via text and email. How long does it normally take for a V6 box to be returned ? I returned a V6 box to Virgin on 07/03/23 @ 14:46 and im still receiving texts and emails asking me to return it. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. Hello, I scheduled a return of my kit for Sept 7th and got the confirmation e-mail. If we decide to do this, we'll let you know. What happens with this please? I'm intending to. • Devices may drop connection when moving between the Hub WiFi area and the WiFi Booster area. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. . I have also been reminded each. 0 once you have your Quickstart box. . A power adaptor to plug into the Stream box and a power socket at the wall. Switched On Families. H. We use Collect+ services for returning. My V6 box has been replaced by a 360 and 2 days later I. Problem: Returning Hub 4. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Hi, I've recently requested the hub 5 and I was very clear when I asked how to return the hub 4. The advice was to recycle the old hub. We would like to show you a description here but the site won’t allow us. 2 hours ago. The Stream remote. . We would like to show you a description here but the site won’t allow us. From launch, all new customers taking one of Virgin Media’s TV and broadband bundles can expect to receive Virgin TV 360 as standard. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. 5. If there is a BT line (or sky or Talktalk etc) you could look at Talk Talk/BT etc "fibre" (aka fttc - fibre to the cabinet) if it's available otherwise you might be stuck with Adsl which wouldn't be as quick as Virgin. We would like to show you a description here but the site won’t allow us. Just joined. You have arranged to pick up your equipment on three occasions. Virgin Phone Switchover. New 4K Ultra HD kit uses HDCP 2. I had a receipt from him and never any comeback from Virgin. When can I expect it to arrive? I asked VM twice but was not told when to expect this return kit. Virgin Media Kit Collection. VM's preference is for wiring and wall boxes to be left in place in case you (or a future occupier) decide to contract with VM in future, but there's no legal right to leave wiring and boxes on your property. Browse Virgin Media Virgin Media Community. 1) False representation - the boxes don't work unless supplied directly by VM to a customer. Networking and WiFi. If you do return the equipment to us within 80 days of your services being ended, you will be refunded via a bill credit on your next available bill. He showed me and gave me a copy of the return form and it only asks for the actual units and a remote. Go to solution. If you have trouble, do a DSAR request of the recording (held up to 6 months). I used to live in London and since I had to move home I chose to discontinue my broadband. the enevolope they send is free. All VM Shops in London have been closed (I wrongly thought i coul. To return your equipment, simply click the link and follow the instructions. 2. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. Simply ring our friendly customer service team. If we need to send you some new equipment or book an engineer. So you won’t need to hop around. Back a step. Would it be possible to send a returns pack out to them? They don't remember their account number so can't use the online formYou can dial 150 from your virgin media home phone or dial 0345 454 1111 from any other phone. Account - Mobile. They said it should be 30 days to return so basically I hav. but the box the tv360 and hub4 came in, you use to return the old kit. We would like to show you a description here but the site won’t allow us. The lady on the phone said that I would not need to return the hub 4, I could keep it and return both routers if I decided to cancel VM. You can, if you prefer, print your. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Virgin Media;. Phone. My Virgin Media. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. walthamyank. I recently signed up for Virgin Broadband. If a customer does not return their equipment within 14 days of their contract end date, they will be subject. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaHi All I want to comminucate this big issue. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. Options. QuickStart, set up and connections. Hi, I was told a return kit was being sent for my Hub 4 back on 13th Sept but nothing has arrived and we're moving out next week. Manage Your Account. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. Choose your package. We would like to show you a description here but the site won’t allow us. 5 months ago I was upgraded from Hub 3 to 5. . It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for. I did this, using their pre-paid packaging and have a tracking confirmation that the package was received by VM three days ago. we provide and how you are permitted to use those . If you can set up using a Self-Install pack, but choose to use an engineer for. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. I'm sorry to hear about the issue with the returns kit 😞 If it makes it easier for you, you can print the return labels here and send it back to us. My timeline is as follows: Applied to cancel Virgin Media contract because I was moving home: 19. See where this Helpful Answer was posted. At 80mmx16mm, it’s really tiny, especially when compared to existing boxes from Virgin Media and Sky. Speedon 22-02-2023 16:03. Hi Yicheng, Thanks for coming back to me on this one. 1 x router, 2 x vm tv boxes, plus of course associated power leads remotes etc. You can of course order your own here if you can return it to. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. So I left Virgin about a month ago after too many years. Typically, extenders are linked through a wired port using an Ethernet cable. We would like to show you a description here but the site won’t allow us. Options. We will send pre-paid packaging to the service address (unless specified and arranged otherwise) which you should receive around 10 days after your disconnection date for any equipment we have requested to be returned. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu. It’s easy to Click & Collect your Virgin Media order with Yodel. they can only follow a scripts. O2 shop or local council recycle yard. Virgin Media. We would like to show you a description here but the site won’t allow us. Could you give le and orientation?. In December, VM offered to upgrade to Hub 5, and I accepted it. correctly to the Virgin Media wall socket, please follow these instructions to get set up. When referring to “agreement” we mean all of these things. So why should I not recyle them instead ??? (not a serious question, but I am interes. But they do acknowledge that seven calls seemed excessive – apparently, it was down to advisors trying to follow up. You’ll find some simple step-by-step instructions telling you how to set up each of your services. Many thanks - 534135327. byrnesv. Options. After a week kit wasn't delivered and I contacted again the live chat asking for explanations and I've been told that no kit has been requested at my. Hello. In your Stream kit you’ll find everything you need to get the Stream box up and running. Upgraded Virgin TV Go app – offers a boosted on the go experience that allows customers to pause a programme on one set top box and carry on watching it on their tablet in another room or on the move. Browse Virgin Media Virgin Media Community. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. Switched. Changes to Virgin Media prices 2023. At least 30Mbps download speeds in every room or £100 one-off credit. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. 00 am this morning I get a text and email asking me to please return unused equipment. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. we never really used the tv box and I throw it away many months ago. We would like to show you a description here but the site won’t allow us. @Hannahman wrote:. 2. 6. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. on 25-11-2022 12:11. Push the white cable (from the old Hub) into the back of the new Hub. None of the links (book a date, contact us) work in the email. 3) Possibly illegal - as you are selling something you know is not yours to sell. Networking and WiFi. If you cancel your service, you will need to return your kit to Virgin Media. The UK’s most popular channels, Catch Up services and built-in apps, in one place. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. Browse Virgin Media Virgin Media Community. services. . An Ethernet cable – The. Normally, we ask you to return your kit. That would be. the left and right are not communicating. I cancel my subscription during the cool off period even before the kit arrived. They said it should be 30 days to return so basically I have the entire month of Feb. Can any one help please ive been waiting for over a year for Virginmedia to send me a package so i can return the box ive found out last december they had been billing me for this a service i had not used in that time I got in contact with them in decemebr and ask for the account to be closed laughted at down. If the kit remains missing, then you'll be charged - pay the charge, raise a written postal complaint demanding they refund the charge. 2 will be able to show programmes in 4K Ultra HD format from the Virgin TV V6 box. Tip Set up all of your kit within 12. Nobody welcomes a price increase, and we get that. My Virgin Media App. This promotion means you won’t pay the usual setup fee of £35. on 11-02-2023 11:36. Virgin Media Staff Options. In your shoes I'd raise a written (postal) complaint, demanding the company refund the charge, that VM collect the equipment on a day of your choosing giving them two working weeks notice - failing which you will dispose of the equipment, and that VM pay compensation of say £60 for the repeated failure to collect the equipment and wrongfully. We would like to show you a description here but the site won’t allow us. . At Virgin Media, we’re passionate about protecting our planet. 1. I realise that Virgin Media are under no obligation to treat a past customer as a new customer, but realistically, if I leave Virgin and then re-join a few weeks later, will they turn me down for a introductory deal?. Options. I would like to take a look on your behalf. Your experience matters. We would like to show you a description here but the site won’t allow us. Hi If you are going to be home for a few days then you could return the equipment by taking it to your local Collect + instead of - 4958467 - 2. 0 Kudos Reply. When I cancelled my contract I arranged for the kit to be collected from my home on 12/1/23. 3 hours ago. 34 and that this would be taken by direct debit. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all - 5389865. Have waited in all day kit not collected - 5223593. | Read 60,341-60,360 Reviews out of 70,619We would like to show you a description here but the site won’t allow us. 2. Account - Cable. 0 KudosI firstly contacted the live chat 12 days before my departure to return the TV stuffs and router and ordered the return kit. He has changed to new package/hub in last few months, everything fine but now is getting multiple emails regarding old Hub 3. Although this question has appeared before the answers vary and I need definitive advice. in the box it gives you a returns label to post the old kit back. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. Hi dibitontofabio, Thank you for reaching out to us in our community and welcome, really sorry to hear you were unable to return equipment due to not receiving the returns kit after many call and that you are no longer in the UK and unable to. You can return your Virgin Media order for free through Yodel – simply stick the delivery label you received with your order onto your parcel, making sure to cover up or remove the original delivery information. They will be charged for not returning any rented equipment that VM want back. Return Old Kit - Virgin Media Community - 5285247. When HDCP versions are mixed, especially on audio systems, it can cause picture quality issues and audio errors. I left Virgin months ago and have arranged for my equipment to be collected. Posted in Managing Your Account - Cable. Reply. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. I have been sent a CollectPlus returns label but there is no CollectPlus facility in my town. Browse Virgin Media Virgin Media Community. We would like to show you a description here but the site won’t allow us. I guess the first lady I talked to misinterpreted it. Chatter and. On our wavelength In. Account - Mobile. Please follow this link to create a new pre-paid label to return it to us. I the queued in the support line for ages, got only to a WhatsApp agent, and they had to schedule me in AGAIN. Well, I have some potentially good news for you, as Virgin Media O2 has just gone and announced a huge upgrade for one of its key channels for existing customers. Please DM me and deal with this properly. on 26-03-2023 08:51. thanks. I know they aren't bothering with collecting the older non-Tivo boxes but surprised they don't want Tivo boxes back. Hi Moderators, Hope you can help, I keep receiving emails from Virgin stating that they are awaiting the return of kit that I am still using as I have moved my services to a new address. We would like to show you a description here but the site won’t allow us. Virgin Media;. how to return your old kit. QuickStart, set up and connections. My sister left Virgin Media in January 2023. If you cancel your service, you will need to return your kit to Virgin Media. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. Go to solution. Eventually a lady from virgin media collection service turned up and collected the said equipment less the hub which had been returned with the tech. Tuning in. Networking and WiFi. If you don't pay that bill then it's just like any other bill from any other company. You'll be able to return it for free via Collect+, which operates over 5000 outlets across the UK, so you're never far from a drop off point. Virgin Media want their box back - i dont have it. However, I received a text message saying that I did not schedule a return yet. It is important that you read and understand the full terms and. I gave the guy everything including leads and he said he only needs the box and the remote. 12K; 225; 463; Natalie_L. Alternatively, contact CollectPlus for help sending your package. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. If you possess a Virgin Media TV. Step by step guide to installing your Virgin Media broadband and Hub 3. You can also speak with us to order a replacement SIM card via our text messaging option, just send a message to 07533 016422. Each return kit is associated with specific equipment. Quickstart is the quickest and easiest way to setup our services. Yet another return Envelope from |VM Since moving over to Stream,360+MiniBox safeley returned. Entertain me;. However if you don't want to follow the official VM procedures then go to this page away the old kit when they come round to do the upgrade. When can I - 5311065. Kind regards, Ilyas. Manage Your Account. My Virgin Media app: Requires compatible Android 7. So thats what i did. FAQs about return kits. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…Virgin Media Quickstart set up. I'm sorry to hear there is some confusion with your return kit. Thank you for reaching out to us here on the Community. I handed the new Hub 4 to the pickup shop (Collect+ Point) on the 29th of December, using the return label provided in the return kit. It's at least 7 years old! We would love. Virgin Mobile. At least 30Mbps download speeds in every room or £100 one-off credit. I have today 11th feb had the same original email we need to collect your kit. It's an outstanding balance and will just go through the collections process. Switched. This includes: The Stream box. . You might find a local Collect Plus. 2. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. Virgin has published guidance here . I have left virgin and been contacted to return my kit. Up to 3 WiFi Pods if needed. My Virgin Media App. Pop the telly on: check its set to the correct Input and Virgin TV’s playing. Sami93. . in the box it gives. Pop the telly on: check its set to the correct Input and Virgin TV’s. . so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. I am going to send you a private message. |. If you have any further queries or questions, please let us know. £8p/m extra or included with Gig1 or Volt. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. Help with a refund for a bereaved account. A power adaptor to plug into the Stream box and a power socket at the wall. . Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. If you do not return your kit, you will be charged for it as set out in our terms and conditions . Sign in . The tracking on Yodel says its still en-route. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. Joining in. Yea, that's what I figured, I did however eventually find a sheet saying 'Please recycle you old kit' so based on that and the fact that there was no returns label of any kind, I'm assuming its to be recycled. I was many months ago offered WiFi Pod to counter Bathroom blackspot whilst watching VM Go. away the old kit when they come round to do the upgrade. Y’all are right to be suspicious though!Scroll down and click on create new label. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. QuickStart, set up and connections. My Virgin Media App. Tuning in. If you don't return it they have a right to charge you for it. . . Manage Your. Upgrading V6 boxes to 360. These include: Super Hub 2ACI have a very old TV box. However I received an email on 13/1/23 saying that I had a new bill of £40 for unreturned kit. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. If there is any extra credit left in your account, you will get the refund through check via post in a few weeks. Solved: My VM account ended on 31st March. Hi, a friend of mine hasn't been a customer for a while, but still has a V6 box and Hub 3 that they want to return. Help returning Virgin media kit. Despite this I’m being charged £40 as they haven’t received the kit back within a certain time period (I wasn’t even notified that it hard to be returned by a certain date). We would like to show you a description here but the site won’t allow us. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Changes to Virgin Media prices 2023. I am putting a complaint in with ofcom along with all the evidence I have. I’ve arranged for virgin media to collect my kit as I cancelled my contract with them. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. 7K subscribers in the VirginMedia community. . is legally binding, which means that we are making promises to each other about the . We would like to show you a description here but the site won’t allow us. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. Switched. Steveiow. We would like to show you a description here but the site won’t allow us. Sorry to hear that you're leaving us and are unsure on what to do with your equipment. Turn on and get connected. This is the third returns kit that was apparently sent by Virgin Media, and I still have not been able to receive anything. on 31-01-2023 16:46. QuickStart, set up and connections. During Virgin Media’s launch event, I was able to take a close look and get a hands-on feel for the new Stream box. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. Are you leaving Virgin Media but due a refund? If you think your last bill is incorrect or the amount on the cheque is wrong, find out how we can help here. We would like to show you a description here but the site won’t allow us. You might also need to change it if your current package isn’t available at your new address. There was no label in the box but searches revealed that I could recycle via. Virgin Media; My Virgin Media; Shop;. No setup fee. Security matters. The charging for unreturned kit is also automatic as far as I can make out so it may just be a matter of time before that kicks in unless VM forum team can get in there first. . Here you’ll find all the help you need for Virgin Media related problems and issues. All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. QuickStart, set up and connections. Networking and WiFi. Browse Virgin Media Virgin Media Community. phil55. It appears that returning kit is. Account - Cable. Stay safe online. Please, expect a private message from me here shortly, so I can have a further look and help out. . I trust the bill will be cancelled when the kit. . Hi Virgin I am returning equipment and I have to put the silver cap. Virgin Media Equipment Return Box Assemble New in May 2022From £ 38 a month. How many stars would you give Virgin Media? Join the 73,611 people who've already contributed. 0 Kudos. we cancel our virgin media account after 18 months as we did not have good broadband speeds. Hi there and welcome to Virgin Media’s Help & Support Youtube channel. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. Staying in one placewrote: I've just left VM, and have my Hub3 and (approx 8 yrs old) TiVo box ready to return. SpeedVirgin media sent me a cheque when I didn’t return the router back. Missing components when returning box to Virgin Media. Hi, Just recently upgraded from Tivo 500GB box to TV360. So, whether you’re sadly leaving us or simply changing your package, we hope you’ll help us do our bit – by returning our kit so we can refurbish, reuse and recycle it wherever we can. I've been asked to return my previous Stream box after cancelling then reactivating the service. Just take it to a recycling centre, find your nearest. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. r. You can find loads of helpful information on. Within that letter or email, we’ll also include information about any other changes we’re. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. You can contact us to discuss your O2 mobile products and services. ’. returns. The collection date is 29 November. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. Alternatively, you can take the kit to your local O2 store or your local recycling centre. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. Tivo. couldn't see where best to post this. We would like to show you a description here but the site won’t allow us.